ABOUT THIS PRODUCT
A Unified Call Center Solution
At Pelorus we understand that handling every call efficiently is important to your Business and your clients. With the solutions we offer, your business has access to a powerful call routing and resource selection capabilities that direct every call to the most appropriate agent/employee in a very efficient manner.
Our Call Router is a powerful unified call center solution with inbound and outbound capabilities, to automate customer centric business processes. Allowing you to leverage your organization’s investments while boosting overall Employee productivity and increasing customer satisfaction by minimizing the call wait time. This means users/employees can handle maximum calls, efficiently.
It has the flexibility to integrate into your existing network and easy to understand in a fresh set-up. The system is completely modular to support ACD and Auto Dialer.
Call Router is built on standard technologies, hence supports various Signaling and media protocol like SIP, IAX2, PRI E1 and Analog.
Every editing option is extremely well-thought to make it easy for you to find and work with. This will shorten the time to build your dream website.
Scalable & Flexible
The system can be deployed for minimum 8 extensions and it can scale upto 500 extensions on single server.
ONE STOP SOLUTION
Consultancy for Requirement Analysis
We canvass your environment to understand your requirements and accordingly suggest you the best suited solution.
Our partnership with major OEMs of the industry ensures genuine and quality products coupled with excellent services.
The very collaboration with major OEMs help us get you the best products at highly competitive prices.
Every editing option is extremely well-thought to make it easy for you to find and work with. Build your dream website.
Our fully equipped in-house team of engineers deploys the solutions at your doorstep relieving you of hassles to coordinate with multiple people and entities.
Excellent On-site and After Sales Service
Excellent service is our customer’s right and we go that extra mile to sustain the same. One year free service after deployment followed by option for Annual Maintenance Contract (AMC).