A Unified Call Center Solution
At Pelorus we understand that handling every call efficiently is important to your Business and your clients. With the solutions we offer, your business has access to a powerful call routing and resource selection capabilities that direct every call to the most appropriate agent/employee in a very efficient manner.
Our Call Router is a powerful unified call center solution with inbound and outbound capabilities, to automate customer centric business processes. Allowing you to leverage your organization’s investments while boosting overall Employee productivity and increasing customer satisfaction by minimizing the call wait time. This means users/employees can handle maximum calls, efficiently.
It has the flexibility to integrate into your existing network and easy to understand in a fresh set-up.
The system is completely modular to support ACD and Auto Dialer.