QUEUE MANAGEMENT

Queue Management System


About This Product

Queue Management System through Tokens (QMS)
QMS application is a workflow based web administration tool used to manage the queue at the counter.  It can manage complex workflows covering multiple counter visits and multiple services running simultaneously.

 

BENEFITS

 

  • Increased customer satisfaction as the Tokens No. is called on First in First out (FIFO) basis
  • Maintains the discipline at the counter
  • Improves productivity of the counter operator as there is no rush and interruption at the counter
  • Facilitates creating service wise workflow as per the process requirement
  • Easy to monitor the process by administrator through console screen
  • Shows real time status of the queues and counter backlogs at any given time

 

WORKFLOW

 

  1. Customer Prints a Token From The Kiosk
  2. Customer Waits At The Customer Lounge
  3. Token Called Displayed On LCD Screen
  4. Customer Approaches Counter
  5. Token Processed & Forwarded To Next Stage (if any) or aborted
  6. Customer Waits For Stage 2 Counter To Call
  7. Token Called Displayed On LCD Screen
  8. Customer Approaches Stage 2 Counter
  9. Token Processed & Forwarded To Next Stage

 

COMPONENTS

 

  • Kiosk (Token Dispenser Unit)
    • Sample Kiosk Screen
    • Sample Token Slip
  • LCD Display Sample
  • Counter Operator
    • Sample Counter Operator Screen
  • Reports

OTHER PRODUCTS


QUEUE MANAGEMENT

Queue Management System

1 (2)

Control Communication Equipment

Level Crossing Gate Control

Central & Local Announcement Control System

PELORUS – ONE STOP SOLUTION

Consultancy for
Requirement Analysis

We canvass your environment to understand your requirements and accordingly suggest you the best suited solution.

Collaboration with
Major OEMs

Our partnership with major OEMs of the industry ensures genuine and quality products coupled with excellent services.

Competitive
prices

The very collaboration with major OEMs help us get you the best products at highly competitive prices.

Fully Equipped,
In-House Team

Our fully equipped in-house team of engineers deploys the solutions at your doorstep relieving you of hassles to coordinate with multiple people and entities.

Timely
Execution

We deliver solutions on time due to zero dependency on third party for planning, controlling and execution.

Excellent On-site and After Sales Service

Excellent service is our customer’s right and we go that extra mile to sustain the same. One year free service after deployment followed by option for Annual Maintenance Contract (AMC).

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Category
Embedded Systems